Orders & delivery times
What are the shipping costs?
Shipping costs The Netherlands.
Orders from 55.00
Orders less than 55.00
Which courier do we use?
Since mid 2017 we send your orders by DHL that has a worldwide reputation for good service and fast delivery.
When will my parcel be shipped & what is the delivery time?
Your parcel will be shipped as soon as we have received your order.
Shipped. Delivery time.
Paid before 14.00: the same day delivery time 1 to 2 working days.
Paid after 14.00: the next day delivery time 1 to 2 working days.
Dear customer, we are closed from April 17th until April 25th 2018. This means orders placed between 16 April and April 25th will be shipped at 26th April. Apologies for this inconvenience.
Will I receive a track & trace code?
Yes, as soon as the DHL employee has scanned in the parcel at Crystal, we will send a track & trace code to the e-mail address you have given.
I haven’t received a track & trace code?
Ordered & paid before 14.00: You receive the track & trace code before 15.00. If not, check your spam folder or contact us.
Ordered & paid after 14.00: You receive the track & trace code the next day before 15.00. If not, check your spam folder or contact us.
I paid by bank transfer. How long is the delivery time?
If you placed an order and selected “bank transfer” as the payment method, the delivery time may be longer.
Bank transfers can take 1 to 2 working days.
As soon as we have received your order, we will send you a payment confirmation.
If we receive your payment before 14.00, we will ship your order the same day.
If we receive the payment after 14.00, we will ship your order the next day, for delivery time see above.
Shipping cost other countries:
|Country||Shipping cost in euro's|
|All other countries||35,00|